Refunds and Exchanges:
ALL SALES ARE FINAL.
All Lucky Stars Creative templates are delivered as complete digital files and all products are shipped to the highest standards of protection; therefore we cannot offer exchanges or refunds. Please READ OUR ITEM LISTINGS CAREFULLY before making your purchase.
Please make sure to double check your files before you print our digital files. Check colors, bleeds, and trim lines. Lucky Stars Creative is not responsible for errors that occur when printing through an external source.
It’s important to us that you are 100% happy with your purchase. Please contact us at support [!at] luckystarscreative.com with any questions before or after your purchase.
- Your purchase will be available on your personal download page for 30 days or five (5) downloads, whichever comes first.
- Additional downloads can be authorized on request for a small processing fee.
- Send your re-download request with your receipt number to support [!at] luckystarscreative.com.
Additional Questions & Help:
- Contact us here or email us at support [!at] luckystarscreative.com
- Office Hours: Monday – Friday / 9:00am-5:00pm PST
- Closed Saturday & Sunday
- We reply within 24 hours during regular business hours.
Terms & Conditions
Enforcement of Copyright:
Lucky Stars Creative takes the protection of its copyright very seriously.
If Lucky Stars Creative discovers that you have used its copyright materials in contravention of the license above, Lucky Stars Creative may bring legal proceedings against you seeking monetary damages and an injunction to stop you using those materials. You could also be ordered to pay legal costs.
If you become aware of any use of Lucky Stars Creative copyright materials that contravenes or may contravene the license above, please report this email to support [!at] luckystarscreative.com
By purchasing any file from this shop or our Etsy shop www.etsy.com/shop/luckystarscreative you accept the terms and conditions.
Contests & Giveaways:
No Purchase Necessary. Contests are open to the members of the Pinterest, Facebook, and Instagram communities. Contests are void where prohibited or restricted by law. Participation constitutes entrant’s full and unconditional agreement and acceptance of these official rules which shall be final in all respects.
Lucky Stars Creative shall select all winners at its sole discretion. Winner will be notified via e-mail or Direct Message. The odds of winning depend on the number of eligible entries received. If these rules differ from any promotional or other materials published in connection with the contest, these rules shall control.
Prizes are non-transferable. No cash redemption or substitution will be allowed, except at Lucky Stars Creative’s sole discretion. If the prize is unavailable, Lucky Stars Creative reserves the right to substitute a prize of equal or greater value. Lucky Stars Creative also reserves the right to cancel or modify the contest or these official contest rules if fraud, technical failures or any other factor beyond Lucky Stars Creative’s reasonable control impairs the integrity of this contest, as determined by Lucky Stars Creative, in its sole discretion. By participating, where allowable by law, entrant grants to Lucky Stars Creative the worldwide right to publish, broadcast and use in any media, including the World Wide Web, participant’s entry, name, picture, and likeness, without limitation, for promotional and advertising purposes without additional compensation. Winner or winner’s guardian may be required, in the sole discretion of Lucky Stars Creative, to sign and return an affidavit of eligibility and a liability release within ten (10) days of the issuance of such documents or the prize may be forfeited and awarded to an alternate winner.
By participating in our contests, you (and if you are a minor, your parents or legal guardians) accept all risk and consequences of entry and participation in this contest, and agree to release and hold Lucky Stars Creative, its officers, directors, affiliates, employees, contractors, subsidiaries, agents and partners harmless from any and all consequences, liability, losses, damages (including without limitation, consequential, punitive, incidental, special or increased damages and those related to personal injury, death or damage to property) and costs and expenses, of any kind, under any legal theory, arising from or related to this contest, including but limited to your entry and participation in this contest, the acceptance and/or use (or misuse) of any prize, printing errors, any claims based upon rights of publicity and invasion of privacy. Entrant shall indemnify Lucky Stars Creative, its officers, directors, affiliates, contractors, subsidiaries, agents, employees and partners from and against all claims or suits and any damages or costs (including reasonable attorneys’ fees) arising from or relating to entrant’s violation or inaccuracy of any warrantees or representations made relating to this contest. Lucky Stars Creative assumes no responsibility for errors which may occur in the transmission of entrant’s entry. Lucky Stars Creative is not responsible for any fraud or misconduct on the part of the entrants. Should an entrant engage in fraud or misconduct of any nature, including but not limited to a violation of the official rules, such entrant shall be subject to immediate disqualification. Lucky Stars Creative reserves the right to terminate, modify or amend the contest at any time if the fairness, integrity, and or proper administration of the contest is jeopardized.
IN NO EVENT SHALL LUCKY STARS CREATIVE BE LIABLE TO ENTRANT FOR ANY LOST PROFITS, OR FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER INDIRECT DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS CONTEST.
Entrant’s sole damages shall be limited to entrant’s actual out of pocket expenses, excluding attorneys’ fees. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, SUCH PRIZES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, AND CONTEST ENTITIES HEREBY DISCLAIM ALL SUCH WARRANTIES, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSES AND/OR NON-INFRINGEMENT.
These terms and conditions shall be governed by, construed, and enforced in accordance with the laws of the State of Arizona, United States of America, without regard to any choice of law principles. Entrant hereby agrees and irrevocably consents to submit to the exclusive jurisdiction and venue of the courts of the State of Arizona and of the United States of America located in the State of Arizona, USA, for any and all claims arising from or related to this Agreement. Entrant agrees that all claims relating to this Contest shall be resolved individually, without resort to any form of class action.
7. Entire Agreement. These terms set forth the entire agreement between the parties relating to the subject matter hereof, and supersede all prior agreements and understandings relating thereto, whether oral or written. Pinterest, Facebook, and Instagram are not sponsors nor affiliates of these contests.
Additional Policies and FAQs:
All images and designs are owned solely by Lucky Stars Creative unless otherwise stated. No part may be reproduced in whole or part or stored without written permission. Under no circumstances can any of our products be re-sold without written permission beforehand.
If you have any questions, please do not hesitate to contact us: support [!at] luckystarscreative.com.